Show All Answers

1. Who do I contact if I am having an animal issue?

The Marin Humane Society offers Animal Services to Mill Valley residents. Please visit their Animal Services page to find information and resources concerning the following:

• Animal Emergencies
• Animal Permits
• Complaints
• Lost and Found Pets
• Pet Licensing

Contact

Marin Humane Society
171 Bel Marin Keys Boulevard
Novato, CA 94949

Phone: 415-883-4621

2. What if I see a fallen tree or limbs?

If the tree is within the city limits of Mill Valley and is on City property you should contact the Mill Valley Parks and Recreation Department at 415-383-1370 with the location of the tree or limbs.

If the tree is within city limits and is blocking a public right-of-way or roadway contact the Mill Valley Public Works Department at 415-384-4800  (Monday through Friday 9 am to 5 pm) and after-hours call the Mill Valley Police Department at 415-389-4100 with the location of the tree or limbs.

If the tree is on private property and has fallen onto private property contact the property owner.

If the tree is touching electrical wires contact PG&E at 800-743-500 or the Mill Valley Fire Department at 415-389-4130.

If the tree is outside of the city limits but is on county property contact the County of Marin Public Works at 415-499-7877.

3. I have a question about my trash service. Who do I call?

Trash service is provided in Mill Valley by Mill Valley Refuse Service. Contact information:

• Phone: 415-457-9760
• Office Hours: Monday through Friday between 7 am and 3 pm
• After Hours: Please leave a message on our 24-hour voice mail system at 415-457-9760
• Mailing Address:
  Mill Valley Refuse Service
  112 Front Street
  San Rafael, CA 94901
• Website: View the Mill Valley Refuse Website

4. Who do I call if I have a sewer problem?

For sewer line problems, call the Sanitary District you reside in. SASM has six Member Agencies.

Member Agencies

• Almonte Sanitary District 
  • Phone: 415-388-8775
• Alto Sanitary District
  • Phone: 415-388-3696
• Homestead Valley Sanitary District
  • Phone: 415-388-4796
• City of Mill Valley
  • Phone: 415-388-4033
• Richardson Bay Sanitary District
  • Phone: 415-388-1345
• Tamalpais Community Services District
  • Phone: 415-388-6393

For Sewer Emergencies after hours, call Roto-Rooter at 415-388-2740.

5. Who do I report graffiti to?

Report graffiti to the Police Department at 415-389-4100. They can provide information to private property owners on how to remove graffiti or arrange for the responsible public agency to remove it from public property.

6. My neighbor's construction project is making a lot of noise - what is allowed?

It depends on who is doing the work and when.

If you are a Construction Professional (i.e. a Licensed Contractor) or an owner/occupant doing your own construction on a site with an active building permit:

• Monday through Friday through from 7 am to 8 am - Light noise associated with preparing the job site is permitted. No heavy equipment power tools are permitted.
• Monday through Friday through from 8 am to 5 pm - Heavy equipment/power tool noise associated with construction is permitted.
• Monday through Friday through from 5 pm to 6 pm - Light noise associated with disassembling the job site is permitted. No heavy equipment power tools permitted.
• Saturdays, Sundays, and City Holidays - No construction is permitted. This includes painting and landscaping.

If you are an owner/occupant and are doing home maintenance not associated with a site with an active building permit:

Certain types of activities and noise sources associated with residential living are permitted under the City's municipal code. With the exception of gas-powered leaf blowers, low-noise generating power garden equipment (such as hedge clippers, weed-eaters, lawnmowers) is permitted as follows:

• Monday through Friday through from 7 am to 8 am - No heavy equipment power tools permitted
• Monday through Friday through from 8 am to 5 pm - Heavy equipment/power tool noise associated with construction is permitted
• Monday through Friday through from 5 pm to 6 pm - No heavy equipment power tools permitted
• Saturdays - Construction allowed 9 am to 5 pm
• Sundays and City Holidays - No construction is permitted

Please Note: Unless expressly permitted by the City of Mill Valley, commercial landscape maintenance work on residential properties is not permitted on weekends and holidays.

No-Work Holidays:

• New Years Day
• MLK Day
• Presidents Day
• Memorial Day
• 4th of July
• Labor Day
• Veterans Day
• Thanksgiving
• Christmas Day

Complaints:

• Contact the City's Code Enforcement Officer.
• On weekends call the Police Department at 415-389-4100. Please be prepared to provide the address, date, and time you witnessed the violation. If the violator is a contractor or gardener, please note the company name and vehicle license number.

7. I have a septic tank. Who do I call?

If you own a septic system and need assistance with your system, contact Marin County Environmental Health Services at 415-499-6907 or visit their website.