What do I do if my new library card isn’t recognized by online resources?

Processing new cards requires a little work on our end. During normal business hours we are able to process most cards within an hour. If you've signed up for your card after 5 pm or on a weekend, it might take a little longer. Please email circ@cityofmillvalley.org with your name and barcode number and we will get back to you as soon as possible with the status of your account.

Some resources, including hoopla, Kanopy, and LinkedIn Learning, need to be signed up for using your specific home library. If you live in unincorporated Mill Valley, you may need to specify a different library. Check your home library here.

Show All Answers

1. How do I get a Library Card?
2. How do I replace my library card or find out my barcode number?
3. What is a PIN/Password? How do I get one?
4. How does my child get a library card?
5. What do I do if my new library card isn’t recognized by online resources?